Frequently Asked Questions
What is a Seiko Mod watch? ⌄
A "Mod" watch is a timepiece hand-assembled with original Japanese Seiko movements, combined with premium components (cases, dials, hands) to achieve exclusive, modern, and high-quality designs. It's the perfect union of technical reliability and luxury aesthetics.
Are the watch movements original? ⌄
Absolutely. All our watches are powered by original Japanese Seiko automatic mechanical movements (such as the reliable NH35 or NH34 calibers), recognized worldwide for their precision, durability, and low maintenance.
What payment methods are accepted? ⌄
We offer multiple secure options to facilitate your purchase:
International Payments: PayPal and Credit/Debit Cards (Visa, Mastercard, American Express).
National (Panama): Credit/Debit Cards (Visa, Mastercard, American Express), Bank Transfers, Yappy, financing with Tafi, and convenient 0% interest installment payments with BAC credit cards.
Cryptocurrencies: We accept payments in USDT. For this method, please contact us directly via WhatsApp, and we will provide secure instructions.
How long does it take to deliver my watch? ⌄
To ensure the excellence and exclusivity of each piece, we work on a made-to-order basis, assembling each watch by hand. The estimated time for preparation, quality control, and delivery is 7 to 12 business days. Quality takes time, but it's worth the wait.
Do you ship outside of Panama? ⌄
Yes, we offer secure shipping both nationally throughout Panama and internationally. Exact costs and transit times are automatically calculated at checkout in your cart.
What warranty do the watches have? ⌄
Your investment is protected. All our watches include a 12-month warranty covering manufacturing defects or malfunctions of the automatic movement.
What materials are used in manufacturing? ⌄
We use 316L stainless steel and, in our more exclusive models, 904L stainless steel (superior watch-grade). All include highly scratch-resistant sapphire crystal and ceramic or aluminum bezels, depending on the design.
Are they water-resistant? ⌄
Yes, our models feature sealing gaskets and screw-down crowns that provide water resistance of between 3 ATM and 5 ATM, making them ideal for daily use (splashes, rain, hand washing). They are not recommended for deep immersion or professional diving.
Can I request a 100% personalized design? ⌄
Of course. That's the magic of Seiko Mods. If you have a specific vision, particular color combinations, or want a watch inspired by an iconic model, contact us. We will assess parts availability and assemble it exclusively for you.
Are the watches delivered with a box? ⌄
Yes. The experience of unboxing your watch should be perfect. Each piece is delivered in a premium case at no additional cost, ideal for gifts and to protect the product when not in use.
Do you have a physical store or where are you located? ⌄
XP Watch Co. is a legally established company in Panama City. We operate using a cutting-edge e-commerce model, which allows us to optimize costs and offer luxury watches at competitive prices, with direct and secure shipping to your doorstep.
